How much does managed IT support cost?
Most of our clients pay a fixed monthly fee per user that covers unlimited support, monitoring, patching, endpoint security and backup. The exact figure depends on headcount, how many servers you run and the security level you need. We'll give you a firm number after the free IT review — no lengthy discovery fees.
Do I have to sign a long contract?
No. We work on rolling agreements with a short notice period. If we're doing our job you won't want to leave; if we're not, you shouldn't be trapped.
What areas do you cover?
We're based in High Wycombe and regularly work on site across Buckinghamshire, Berkshire, Oxfordshire and London. Remote support covers the whole of the UK, including hybrid and home-based staff.
Can you work alongside our existing IT person?
Yes, and it's common. We back up in-house IT staff with out-of-hours cover, specialist project work, monitoring tooling and a second opinion when they need one — rather than replacing them.
How quickly do you respond?
Critical issues — anything stopping the business trading — get a response within 15 minutes. Standard requests are picked up the same working day, and most calls are answered in under 30 seconds. Every target is written into your service agreement.
What happens to our data if we leave?
It's yours. We hand over full documentation, admin credentials and backups to you or your new provider, and we don't hold anything hostage. It's written into the agreement.